At Causeway Therapy, we believe that navigating the complexities of modern life takes effort and the right support system. We provide direct Employee Assistance Programme (EAP) services designed for local SMEs who value quality care and genuine human connection over call-centre triage.
We understand that speed and expertise matter when someone is struggling. Our model gently removes the “middleman” of impersonal, national providers. We offer your team a safe space for confidential support, short-term counselling and practical guidance for both staff and managers. Our goal is to nurture a stronger, more resilient workplace that improves employee wellbeing, reduces the impact of absenteeism and supports retention.
An Employee Assistance Programme is a workplace service designed to provide a supportive hand to employees and their immediate families during difficult times.
Services include confidential counselling sessions with experienced therapists who can help individuals find clarity and perspective regarding:
Mental health issues (such as anxiety and depression)
Work-related problems
Personal concerns
By providing this access to mental health support, an EAP offers early intervention and plays a vital role in protecting health and wellbeing at work. Many organisations view this service as an essential commitment to their staff, encouraging a healthier, more productive and supportive workforce.
We recognize that many companies can feel “locked in” to large insurance-based schemes that often provide slow, impersonal support.
We connect directly with local companies and SMEs to become your dedicated mental health partner, offering a high-touch, bespoke service built on continuity and trust:
Our Commitment to Clinical Excellence & Accessibility
Quality is at the heart of our practice. We adhere strictly to the highest standards of professional and ethical EAP provision through our practitioners’ registration with bodies like the British Association for Counselling & Psychotherapy (BACP) and the UK Council for Psychotherapy (UKCP).
This commitment ensures:
Accessibility Anywhere: While our roots are local to Northumberland, we are equipped to support businesses across the UK. We offer secure video calls and a seamless online experience that provides support no matter where your employees are located.
The EAP offers vital early intervention for poor mental health, stress or emotional difficulties that can gently erode work performance. We know that stress, anxiety and depression account for over 51% of all work-related ill health in the UK. By addressing issues quickly and empathetically, therapy helps prevent short-term difficulties from evolving into longer-term challenges, just like finding your inner causeway provides clarity.
Counselling provides a confidential space for staff, ensuring they feel safe to talk openly about their concerns in a private environment, without fear of repercussions.
Our comprehensive independent EAP model covers core areas designed to support wellbeing and build resilience:
Core Counselling Support
Professional, evidence-based therapy for employees facing challenges like workplace stress, burnout or relationship issues. Our model is flexible: we typically provide short-term therapy (e.g., 6–8 sessions), but can offer options for longer-term counselling if clinically appropriate for the employee’s needs.
Management & HR Consultation
Expert, supportive guidance for leaders navigating sensitive mental health situations or team conflicts, including strategy calls on “How to support an employee in crisis,” guidance on handling difficult conversations with care, and return-to-work planning.
Crisis Support
Therapeutic intervention helps bridge the gap between initial shock and a return to normal functioning by addressing both immediate and long-term psychological wounds. We offer a supportive hand and ‘immediate psychological first aid’ within 24-72 hours of an incident to ensure stabilisation and provide a non-judgmental space to name and explore feelings of numbness, anger or fear, which helps reduce emotional pressure and isolation.
Support for the Whole Family Unit
Because personal issues can often impact work performance, our EAP provides a supportive safety net for employees and their immediate family members (where included in your specific plan). We offer the same confidential, empathetic counselling for partners and dependents, ensuring a more stable and resilient home and work life.
We help employees by providing direct, empathetic access to a named senior therapist and:
Investing in your people’s wellbeing provides key, measurable benefits for your business and organisation:
Fulfilling Your Duty of Care
Providing proactive mental health support isn’t just a benefit; it’s a vital part of a safe and supportive workplace. Our EAP helps you meet your responsibilities under health and safety legislation by providing a structured, professional framework for employee wellbeing, protecting both your staff and your business.
We offer three flexible, empathetic routes to access the service, allowing a balance of employee privacy and employer oversight depending on your business needs:
Choose a model that best serves your business needs right now. Our flexible approach ensures value, offering a gentle safety net that is far more cost-effective than the cost of losing a key staff member for 3 months.
We would be delighted to discuss how a bespoke EAP plan can support your business and your people. Let’s map out a path to a healthier workplace together.
